ESIC Rudrapur Queue Management System Tender 2026
ESIC Hospital Rudrapur has floated GeM Bid GEM/2025/B/5841344 dated 4 February 2025 for the supply, installation, testing and commissioning (SITC) of a queue management system at the hospital, with the item category recorded on GeM as Token Display System (Q3). The bid closes on 25 February 2025 at 3:00 PM with bid opening at 3:30 PM, and the total quantity is one system. The notice is listed on the ESIC tenders portal under console reference 12847/2025 and bidders must demonstrate a minimum average annual turnover of Rs. 8 lakh and three years of past experience in the same or similar service.
Quick Glance
Office ESIC Hospital Rudrapur · Bid No. GEM/2025/B/5841344 · Bid end 25 Feb 2025, 3:00 PM · Turnover Rs. 8 lakh · Console 12847/2025
Overview
Organization - Employees State Insurance Corporation (ESIC), Ministry of Labour and Employment
Office - ESIC Hospital Rudrapur
Bid Number - GEM/2025/B/5841344 dated 4 February 2025
Item Category - Token Display System (Q3)
Total Quantity - 1
Buyer Email - deepak.bisht@esic.nic.in
Console Reference - 12847/2025
Bid Offer Validity - 90 days from bid end date
Important Links
Download GeM Bid Document (ESIC Rudrapur queue management, 103.24 KB): https://esic.gov.in/attachments/tenderfile/5f195f4713b724b8d3b687f95972d3bd.pdf
ESIC Tenders Portal (Official): https://esic.gov.in/tenders/index
GeM Bid Portal (Submit bid online): https://gem.gov.in/
Important Dates
Date | Event |
|---|---|
04 February 2025 | GeM bid issued |
25 February 2025, 3:00 PM | Bid submission end date and time |
25 February 2025, 3:30 PM | Bid opening date and time |
Bid validity | 90 days from bid end date |
Tender Details
The tender is for supply, installation, testing and commissioning of a queue management system - a Token Display System (Q3) on GeM - at ESIC Hospital Rudrapur. A token-based queue management system is critical in a multi-OPD ESIC hospital to organise patient flow at registration, OPD, pharmacy and lab counters; the SITC scope typically includes the token kiosk(s), display screens at each counter and waiting area, central server or controller, calling buttons at counters, audio call-out, software with configurable workflows and on-site installation plus commissioning.
The bid is for a single integrated system on the GeM Token Display System (Q3) category. Bidders should plan their quote to include hardware, software, integration with the hospital's existing patient registration workflow and on-site installation, plus the minimum warranty period mandated by the GeM category.
Eligibility / Pre-Qualification
Minimum average annual turnover of Rs. 8 lakh for the last three financial years.
Minimum three years of past experience in the same or similar service.
Documentary proof of past experience and turnover to be uploaded on GeM.
MSE bidders are eligible for exemption from years-of-experience and turnover criteria subject to meeting quality and technical specifications, on submission of valid supporting documents.
How to Bid
Register on the GeM portal at https://gem.gov.in and keep your Class III DSC active.
Open Bid Number GEM/2025/B/5841344 on the GeM portal and download the full bid document.
Confirm that your offered Token Display System meets the Q3 specifications on GeM and any additional ATC clauses inside the bid.
Prepare the technical packet with past work orders on similar queue management installations, turnover certificates, MSE certificate if claiming exemption and any ATC documents requested.
Prepare the financial packet for the complete SITC scope.
Upload both packets on GeM before 3:00 PM on 25 February 2025.
Save the GeM acknowledgement; bid opening will be at 3:30 PM the same day.
Important Instructions
The scope is SITC, not supply-only - quoted rates must cover installation, testing and commissioning at ESIC Hospital Rudrapur.
Integration with the hospital's existing patient registration / OPD workflow may be required as per the detailed bid document.
Any clarification should be addressed through the GeM portal to the buyer (deepak.bisht@esic.nic.in).
MSE exemption is allowed only when the MSE certificate is valid and uploaded on GeM.
Common Mistakes to Avoid
Quoting supply-only: The award is SITC; quote must cover installation, testing and commissioning at the hospital site.
Skipping audio call-out hardware: Most hospital queue systems require audio call-out at each counter - check the bid spec before omitting.
Underestimating the integration scope: Software workflows often need to be configured to the hospital's OPD departments and counters - factor in configuration effort.
Missing the MSE supporting documents while claiming exemption: Exemption is available only on submission of a valid MSE certificate.
Final Words
The ESIC Rudrapur Queue Management System Tender 2026 - GeM Bid GEM/2025/B/5841344 dated 4 February 2025 - covers the SITC of a Token Display System (Q3) at ESIC Hospital Rudrapur with bid submission closing at 3:00 PM on 25 February 2025 and a minimum turnover requirement of Rs. 8 lakh. Eligible queue-management-system vendors should download the bid document from the ESIC tenders portal and submit on the GeM portal before the cut-off. For more ESIC Rudrapur SITC tenders, keep visiting SarkariWorld.org.