Patna Zoo Group Insurance Tender 2026, Bids Close 25 May
Patna Zoo Management and Development Society has opened the Patna Zoo Group Insurance Tender 2026 for a one-year contract covering its contractual staff. The notice bundles Group Health Insurance and Group Life Insurance for 316 contractual employees and daily wage labourers, each with a sum insured of Rs 5,00,000, against an EMD of Rs 10,000. IRDAI-registered insurers with an office in Patna and a claim settlement ratio of 90 percent or higher should review the bidding window and download the document from the e-procurement portal listed in the Important Links section below.
Quick Glance
Tender No 01/e-PROC/PZMDS/2026-27 · Lives covered 316 · Sum insured Rs 5,00,000 · EMD Rs 10,000 · Last date 25 May 2026
Overview
Issuing Authority - Patna Zoo Management and Development Society (PZMDS)
Parent Department - Department of Environment, Forest and Climate Change, Government of Bihar
Tender Notice No - 01/e-PROC/PZMDS/2026-27
Scope of Work - Providing Group Health Insurance and Group Life Insurance for contractual employees and daily wage labourers of Patna Zoo
Bid System - Two-Bid system (Technical Bid + Financial Bid)
Submission Mode - Online only via the Bihar e-Procurement Portal
Contract Period - 1 year, extendable up to 2 more years in one-year increments
Nodal Officer - Secretary, PZMDS, email patnazoobihar@gmail.com, mobile 8986153174
e-Proc Help Desk - Toll-free 1800 572 6571, email eproc2support@bihar.gov.in
Official Links - https://patnazoo.bihar.gov.in/programs/tenders, https://eproc2.bihar.gov.in, https://patnazoo.bihar.gov.in, https://state.bihar.gov.in/forest
Important Links
Office Notice Link: https://patnazoo.bihar.gov.in/images/20260507120024_QSDWEinTNs3n29VCyNY6bzGY.pdf
Tender Notice and Listing: https://patnazoo.bihar.gov.in/programs/tenders
e-Procurement Portal (bid submission and document download): https://eproc2.bihar.gov.in
Patna Zoo Official Website: https://patnazoo.bihar.gov.in
Department of Forest, Bihar (corrigendum updates): https://state.bihar.gov.in/forest
Important Dates
Date | Event |
|---|---|
04 May 2026 | Online sale and download of tender documents opens |
13 May 2026 | Pre-bid meeting at 12:00 PM to 1:00 PM in the office of the Secretary, Patna Zoo |
25 May 2026 | Last date to download tender documents up to 12:00 PM |
25 May 2026 | Last date to upload bid up to 3:00 PM |
25 May 2026 | Technical bid opening at 4:00 PM |
To be communicated | Financial bid opening (after technical bid evaluation) |
Tender Details
The notice procures two separate policies for the same set of insured lives, and the L1 bidder for each category may be a different insurer.
Group Health Insurance with a base sum insured of Rs 5,00,000 per individual or family floater. The family floater definition is Employee plus Spouse plus up to two dependent children, with dependence determined by Government of Bihar rules. PZMDS will decide at the time of award whether to adopt individual cover or family floater.
Group Life Insurance with a sum assured of Rs 5,00,000 per contractual employee or daily wage labourer. Cover is for natural and accidental death only. Suicide clause and other exclusions follow IRDAI norms, and claim settlement follows IRDAI guidelines and timelines.
Beneficiary count is 316 persons in total, made up of 6 contractual employees and 310 daily wage labourers, with an age spread from 18 to 65 years and a male-to-female split of 288 to 28 as on 30 April 2026.
Mid-term additions of new employees during the contract year are allowed on a pro-rata basis at the same premium rates, and dependents of a deceased employee continue under the policy for the remaining contract period.
TPA support is mandatory, either in-house or through an IRDAI-approved empanelled TPA, with a real-time claim-tracking portal and an empanelled hospital network spanning Patna, all districts of Bihar and major metro cities in India.
Service Level Agreement requires pre-authorization approval within 4 to 6 hours, cashless claim settlement within 24 hours of discharge, reimbursement claims within 15 to 30 working days of complete documentation, and grievance redressal within 7 working days.
Eligibility for Bidders
Bidder must be an IRDAI-registered Insurance Company.
Bidder must have been in the business of providing Life and/or Medical Insurance for the last 10 years.
Claim settlement ratio must be 90 percent or higher across the last three financial years.
A fully functional office in Patna is mandatory, with documentary proof.
Average annual turnover of Rs 100 crores across FY 2022-23, FY 2023-24 and FY 2024-25, supported by audited financial statements or Statutory Auditor certificate with UDIN.
Valid PAN under the Income Tax Act and a valid GST registration.
Bidder must operate an in-house claim or TPA support portal with real-time claim status tracking, and the presentation must be attached with the Technical Bid.
A notarized declaration confirming the bidder is not blacklisted by any department of Government of India or Government of Bihar in the last three years.
Joint Ventures are not permitted, and only one bid per insurer is accepted.
EMD and Tender Fees
Particulars | Amount |
|---|---|
Cost of Tender Document (non-refundable) | Rs 1,000 |
Tender Processing Fee | As per e-Proc Bid Processing Fee structure |
Earnest Money Deposit (EMD) | Rs 10,000 |
Performance Bank Guarantee (post-award) | 5 percent of total contract value, valid for contract period plus 60 days |
Bid Validity | 120 days from the last date of submission |
The tender document cost and the e-Proc processing fee are paid through NEFT, RTGS, Net Banking or Credit/Debit Card. EMD must be paid online through the Internet Payment Gateway on https://eproc2.bihar.gov.in only. EMD is forfeited if the bidder withdraws during the validity window or fails to execute the contract after award. EMDs of unsuccessful bidders are released on or before the 30th day after award of the contract.
Selection Process
The Tender Committee, chaired by the Secretary, PZMDS, opens technical bids first in the presence of bidders or their authorized representatives. Bids that meet eligibility, documentation and coverage requirements move to financial evaluation. The bidder quoting the lowest total premium inclusive of GST in each category, Group Health Insurance and Group Life Insurance, is declared L1 and recommended for award. The two categories may be awarded to different L1 bidders. If two or more bidders quote identical L1 rates, the contract is awarded through a transparent draw of lots in the presence of bidders and recorded in the proceedings.
How to Bid
Register as a bidder on the Bihar e-Procurement Portal at https://eproc2.bihar.gov.in if not already registered.
Download the tender document between 04 May 2026 and 25 May 2026 (up to 12:00 PM) from the e-Procurement Portal.
Pay the tender document cost of Rs 1,000 and the e-Proc processing fee through NEFT, RTGS, Net Banking or Credit/Debit Card.
Pay the EMD of Rs 10,000 online via the Internet Payment Gateway on the e-procurement portal.
Submit pre-bid queries in editable Excel format by email and attend the pre-bid meeting on 13 May 2026 at the office of the Secretary, Patna Zoo.
Prepare the Technical Bid with proof of fee and EMD payment, IRDA Registration Certificate, Incorporation Certificate, PAN, GST registration, financial turnover proof, claim settlement ratio declaration, proof of Patna office, notarized non-blacklisting declaration, TPA portal presentation and the empanelled hospital list.
Prepare the Financial Bid using Annexure-III, quoting premium per person per year and applicable GST separately for Group Health (individual and family floater) and Group Life.
Upload the Technical Bid and Financial Bid separately through https://eproc2.bihar.gov.in on or before 25 May 2026 up to 3:00 PM, with each page of the tender document signed and stamped by the authorized signatory.
Attend the Technical Bid opening on 25 May 2026 at 4:00 PM either in person or through an authorized representative. The Financial Bid opening date is communicated only after technical evaluation.
Important Instructions
All bid documents must be in English; any non-English attachment requires a certified English translation, and the English version prevails in case of any interpretation.
The Technical Bid must contain no financial or price-related details, and any such disclosure leads to summary rejection.
Conditional bids and bids with any deviation from the coverage schedule are summarily rejected.
The successful bidder must execute a Non-Disclosure Agreement with PZMDS and submit a Performance Bank Guarantee of 5 percent of contract value within 15 days of award.
After acceptance of the Letter of Intent within 7 working days, the Insurance Cover Note must be issued within 2 working days of premium payment, with e-cards or ID cards within 15 days of receipt of member data.
Penalty up to 1 percent of total premium per instance applies for delay in claim settlement, denial of admissible claims or SLA breaches, capped at 10 percent of contract value, deducted from premium or Performance Bank Guarantee.
The bidder may be blacklisted for up to three financial years in case of fraud, non-performance or submission of false information.
All disputes arising from this RFP are subject to the exclusive jurisdiction of Patna courts and arbitration under the Arbitration and Conciliation Act, 1996, conducted in English at Patna.
Coverage Inclusions vs Exclusions at a Glance
What the policy must cover | What is not covered |
|---|---|
Pre-existing diseases from Day 1 (waiting period waived) | Domiciliary hospitalization |
Initial waiting period and disease-specific waiting period waived | Maternity expenses |
No co-payment on any admissible claim | Prosthetic cover |
Room rent up to 2 percent of sum insured per day for normal accommodation; ICU/ICCU at actuals | Funeral and repatriation |
Day-care treatment up to sum insured | E-opinion cover |
Pre-hospitalization 30 days and post-hospitalization 60 days | Sum insured reinstatement |
Modern treatments up to 50 percent of sum insured (HIFU, robotic surgery, oral chemo, stem cell, etc.) | Gender reassignment |
AYUSH in-patient up to sum insured (Government hospital or NABH/QCI accredited) | Attendant charges |
Organ donor cover up to sum insured | Air ambulance |
Emergency ground ambulance up to Rs 5,000 per hospitalization | Bariatric cover |
Vision correction only if refractive error exceeds plus or minus 7.5 diopters, sub-limit Rs 25,000 per eye | Infertility and surrogacy |
One annual health check-up per insured employee covering ECG, LFT, KFT and chest X-ray | Accident multiplier |
Non-medical expenses (gloves, masks, PPE, syringes, dressings) covered within sum insured | External congenital diseases (except life-threatening cases) |
Final Words
The Patna Zoo Group Insurance Tender 2026 is a fully online, two-bid e-tender from Patna Zoo Management and Development Society for a one-year contract covering 316 contractual staff and daily wage labourers, with a sum insured of Rs 5,00,000 under both Group Health and Group Life. Insurers planning to bid should clear all eligibility checks well before 25 May 2026 and route every payment through https://eproc2.bihar.gov.in. For the latest updates, keep visiting SarkariWorld.org.